Frequently Asked Questions
We’ve curated a list of the most commonly asked questions about our carpet cleaning services to make your experience more seamless. Here, you’ll find answers on everything from methods and techniques, payment details, service areas, stain removal, allergen concerns and more.
What services does your Brisbane-based carpet cleaning company provide?
We offer a range of services for both domestic home owners and commercial properties. These services include deep steam cleaning, dry cleaning, upholstery cleaning, rug cleaning, stain removal, odour elimination and commercial carpet cleaning.
Are there different methods for cleaning carpets?
Yes, we utilise numerous methods such as hot water extraction or steaming, dry-cleaning and encapsulation.
Why can´t I just clean my carpets myself?
Regular vacuuming and mopping can improve the cleanliness and longevity of your carpets. However, even if you do a good job, settled dirt, allergens and crumbs may be left behind. Professional carpet cleaning by Smart Carpet Cleaning Brisbane will get down and dirty to eliminate bugs, dust and debris from the deepest spots.
How do you perform deep carpet steam cleaning?
Our team uses technologically-advanced equipment to inject hot water and detergent into your carpet’s fibres to loosen dirt which is then extracted by powerful suction.
Does steam cleaning damage carpets?
No. Hot water extraction, as it is also known, is a superb method for removing embedded soil and dirt. It does so without damaging a carpet´s fibres.
Does dry cleaning remove all dirt from the carpet?
Yes. Our high quality dry-cleaning methods coupled with superior solutions efficiently remove dust, dirt and grime.
Is steam cleaning better than dry cleaning carpets?
Both methods have their advantages: steam provides a deeper clean while dry-cleaning uses less water and dries faster.
Why would I choose dry-cleaning over wet-cleaning methods?
Dry-cleaning is known for being quicker than wet solutions with a faster drying time making this a convenient option when time constraints are present. It does however offer less deep-clean potential compared to a full wash solution like steam cleaning. If you are unsure which methid is best suited for your carpet, please ask for assistance during your booking.
Will steam cleaning shrink my carpet?
No it won’t. When executed correctly, professional steam cleaned floors will not any cause contraction to occur.
How often should my carpets be professionally cleaned?
Cleaning frequency depends on several factors, such as the number of occupants in your home and whether you have children and pets. However, we recommend you should have your carpets professionally cleaned at least once a year (every 12 months). This will prevent the accumulation of soil and grit that can damage a carpet´s fibres and reduce its lifespan.
How much does carpet cleaning cost?
The average cost of our carpet cleaning service is $25 to $75 per single room. Contact us to take advantage of our specials and for a free, no-obligation quote. You can get a detailed answer on how much does carpet cleaning cost from our blog.
Do you only clean carpets?
In addition to cleaning carpets, we also clean upholstery and rugs and provide a pest control service. Our other services include tile and grout cleaning, leather sofa cleaning, curtains and blind cleaning, stain removal and high pressure cleaning.
Will all the stains come out of my carpet?
Unfortunately, we cannot guarantee that all stains will be removed. Some stains are irreversible. However, our skills, training and industry-leading approaches give us the best possible chance of removing stubborn stains.
Is it possible to remove coffee stains from my carpet?
Absolutely! Our trained technicians have expert knowledge on removing even the toughest coffee stains from all types of carpets.
What method works best for shag rugs?
We usually use high temperature water extraction suitable to delicately clean shag rugs
Are your cleaning solutions safe for children and pets?
Yes. We only use environmentally friendly non-toxic cleaning solutions that will not harm your children or pets.
Do I have to move my furniture?
Our technicians can move light furniture, such as sofas, chairs, tables, beds, bookcases and cabinets. The only thing we ask is that you remove delicate/valuable ornaments before we get to work.
Does your carpet cleaning involve furniture moving?
Our team can move light pieces of furniture at no extra charge. But please note as we are on a busy schedule if there are heavy items we may have to clean around them. This is due to workplace health and safety requirements.
Do I need to vacuum before the carpet cleaner arrives?
It is recommended but not necessarily required; however, pre-vacuuming can lead to a more thorough clean as it lifts up loose fibers and dust particles. If you are getting a “premium” service, all pre-vacuuming is included.
Can pet urine odours be removed?
Yes. The deodorizer in our cleaning solutions eliminates pet odours at a molecular level.
Does professional carpet cleaning eliminate allergens?
Yes, our thorough Brisbane-based service helps to remove allergens that can lead to various health concerns.
Do you provide carpet repair services in Brisbane?
Yes, we offer professional carpet repair to mend any noticeable damage on your carpet. In some cases we will refer you to our partners for more specialised repairs.
Can iron burns be repaired on carpets?
Yes, but this is a carpet repair job. It can be costly as it requires replacing parts of your carpet. Our trained servicemen have all necessary skills to mend iron burns with precision.
Do you undertake mould removal from carpets?
Absolutely, our experienced cleaners specialise in effective mould removal ensuring a safe environment for you and your occupants.
Do you clean commercial premises as well?
Yes, we provide both residential and commercial carpet cleaning services in Brisbane.
Do you only clean carpets in houses?
Smart Carpet Cleaning Brisbane offers professional residential and commercial properties services for cleaning carpets, upholstery, rugs, curtains and blinds and even tiles. Please get in touch whether you need a one-off clean or a regular service.
How long will it take for my carpets to dry?
Drying time depends on the level of soiling, room temperature, humidity and the carpet´s density. Typically, it takes carpets 4 to 6 hours to dry. You can speed up the process by keeping windows open.
Can I walk on my carpets after they have been cleaned?
While you can tread lightly over your freshly cleaned carpets, it’s best to keep traffic minimal until fully dried out reducing chances of re-soiling especially if shoes are worn.
How long does it take for a basic steam clean?
Most homes will generally need 2-3 hours depending upon size and condition of the area to be cleaned.
Are your cleaners certified?
Absolutely! Our technicians are IICRC (Institute of Inspection Cleaning and Restoration Certification) certified professionals.
How do I schedule an appointment?
You can book our services by filling out the online form or just give us a call.
Do you guarantee your work?
Absolutely! – we offer a 100% satisfaction guarantee on all our cleaning services.
Are you insured?
Yes, we have public liability insurance of up to $10 million to cover any damage.
What makes you top-rated among other Brisbane based carpet cleaners?
We deliver unparalleled customer service along with excellent workmanship using only high-quality, totally biodegradable cleaning supplies. Oh and of course we are very affordable!
Curious about giving us a go? We would love to hear from you!
What hours do you work?
Typically our hours are Monday to Friday 9 am to 5.30 pm. However, if necessary, we can also be flexible with our times. Let us know what times work best for you, and we´ll try to arrange something. We also work weekends by appointment.