Top 10 Tips on Choosing a Reliable Carpet Cleaners in Brisbane

Your Ultimate Guide to Choosing a Trustworthy Carpet Cleaners

If you live in Brisbane and need to get your delicate carpets professionally cleaned, it can be confusing where to start.

Say if you know of a loved one who’s had a good experience with their carpet cleaners.

It’s definitely important to do the right research first before trusting anyone with your beloved carpets.

In this article we will discuss step-by-step what things to look for when choosing a reliable carpet cleaner in Brisbane.

We will cover questions such as: How much experience do they have? Do they offer testimonials?

What quality services do they offer? Are they uniform about the latest methods?

Finally, we will answer some frequently asked questions regarding carpet cleaning industry in general.

So that you will hopefully understand the basics better. Ready? Let’s dive in.

1. Are They Professionally Trained

It’s worth checking whether a carpet steam cleaning company that you’re considering in Brisbane is certified. Either by the Australian Chamber of Commerce and Industry (ACCI) or the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Both these organisations specialise in cleaning expertise. With IICRC offering an array of specialised training courses on different surfaces such as delicate carpets, upholsteries, and fabrics. Being professionally trained through either of these two associations really show that a carpet cleaner has taken the necessary steps to become proficient about their craft. Additionally, it also shows they keep up to date with the latest cleaning products available which would help in giving your carpets superior results.

2. Are They Insured?

Carpet cleaning can sometimes involve taking up furniture or even using other delicate machinery from time to time. It’s therefore vital for a reliable service to have adequate cover against any losses which may occur during their operations. Without their insurance in place, they would be at risk of spending a lot of money should accidents happen. Make sure to double check what kind of insurance your potential carpet cleaner has. Also, their license numbers if they offer it.

3. Do They Have Past Testimonials?

Nobody knows better than their former customers how reliable a residential and commercial carpet cleaning service is. If you can, try to dig around online for further customer reviews either on social media or independent review websites. Talking with family and friends who’ve had experiences with particular cleaners may also come in handy as well. This will give you an idea of what kind of quality of service they provide before employing their services for yourself. Bottom line. Always check the feedback before settling on a quality carpet cleaning service provider.

4. What Equipment Do They Use?

A reputable carpet cleaning company will use the latest and most effective equipment to get the job done effectively. All while being gentle on your delicate carpets at the same time. Ask them beforehand what type of machines they use, whether it be hot-water extraction or simply steam cleaning. All of these require different levels of intensity and knowledge to properly function as intended. It’s also important for them to use only high quality products such as shampoos, detergents and deodorisers which will help tackle any specific stubborn stains or odors that may linger in your carpets. The more detail they can give you about their team’s operations, the better understanding you’ll have about their company before deciding who to hire.

5. What Services Do They Offer?

Two popular ways to clean carpets are steam cleaning or dry carpet cleaning service and chemicals they use. Steam cleaning is the more traditional of the two and involves injecting a hot pressurised water-detergent mixture deep into the carpet fibres which then needs to be wiped out quickly as soon as possible with an industrial extractor machine. So it’s important for you to ask about this particular service especially if you have any worries about your carpet’s longevity in the long run. Overall it’s best to do your research with both services. So that you can make an informed decision on which route would serve your carpets better. Some even offer pest control service.

6. Are They Uniform About The Latest Methods?

Carpet cleaning method certainly isn’t a one-size-fits all situation. So the more experienced your chosen carpet cleaner is, the better they will be able to assess and tackle any issues like dirt and grime your carpets may have. Ask them if they’re familiar with the latest methods regarding steam or carpet dry cleaning service such as grime absorbent brushes, anti-scratch agents and antibacterial pre-sprays. Do they use more modern tools like automated scrubbers which can help reduce labor time? All these little questions can go a long way in helping you understand what kind of service you’ll get from them and ultimately how proficient their services are.

7. Do They Offer Quotes Upon Visit or Over the Phone?

It’s also important to check how friendly and helpful a particular carpet cleaning company’s exceptional customer service is. Do they offer quotes and prices over the phone, or do they require you to bring carpets into their office for inspection and evaluation before giving out an appropriate price estimate? Inspectors from well-known carpet cleaning companies usually have specialised equipment like moisture detectors which can help them identify exactly what’s wrong with your carpets in order to make the most suitable price that they can offer you. Finding out this information before going ahead with a service will save you unnecessary hassle down the line. So it’s worth double-checking first.

8. Are They Local?

Depending on where you live in Brisbane, it’s worth finding out whether the carpet cleaning company that you’re considering is local to your area or not. So that you can save added costs such as travel expenses when they visit to clean your carpets. An experienced and dependable service will usually have a list of reviews from local customers or recommendations as evidence of their work in the areas they serve before committing to them for hire.

9. How much experience do they have?

It’s very important to ensure that the carpet cleaning service provider you’re looking into in Brisbane is an experienced one. Over time, experience teaches more effective ways of handling different kinds of cleaning jobs with confidence and efficiency. Which are all qualities worth having when it comes to something as delicate and expensive as a carpet. Always look for companies that have years under their belt to make sure they’re up-to-date on the latest techniques used which will go a long way towards making sure your carpets get cleaned right every single time.

10. Do They Offer A Money Back Guarantee?

Finally, it’s nice to know that the company you choose in Brisbane is offering some sort of money back guarantee and time guarantee should anything go awry during the process or if you’re not completely happy with the job done after completion. This will give you peace-of-mind knowing that should anything happen, you’ll be adequately compensated for any trouble. Which means less worrying on your end. Be sure to ask about their policies before hiring them. So that you’ll understand what kind of recourse any unfortunate scenarios may require. Having a quality carpet cleaner on board who offers these services and benefits can make all the difference when getting carpets looking clean and like new once again.


What’s the best way of removing pet stains from my carpet?

The most effective way of removing dirt, grime and pet stains would be to blot the area with a damp cloth and then apply a wide range of carpet cleaning solutions. Also, by using steam cleaning which is ideal for deep-rooted stains and odors.

How often should I get my carpets cleaned?

Ideally, you should get your carpets professionally cleaned at least once every 6-12 months. However, this can vary depending on factors such as foot traffic, whether you have pets or children in the house. All of these things will influence how often your carpets require deep cleaning.

Is professional carpet cleaning expensive?

Professional carpet cleaning usually ranges from $35-$55 per room as the cheapest rate depending on the size and type of room. The cost may also be higher in cases of deep stain removal or pet odors. Carpet dry cleaning is usually more affordable than steam. But can still range anywhere between $45-$135 depending on similar factors such as size and service needed. Always do your research and look for companies who offer competitive rate.


In conclusion, finding a reliable and professional cleaner in Brisbane is no small feat.

But through proper research and making sure to take into consideration the above mentioned questions.

You can be well on your way to having clean and fresh carpets by hiring an expert who knows what they’re doing.

Make sure they’re adequately trained, have plenty of experience and have the right type of equipment for the job.

Hiring a local service can also play a big role in ensuring that all requirements are me while keeping costs down along the way.

Taking the time to get it right now can pay off in spades later on.