How to Pick the Best Carpet Cleaning Company

Your Ultimate Guide to Choosing a Trustworthy Carpet Cleaners

How to Pick the Best Carpet Cleaning Company

Nothing ruins fresh carpets quite like nasty stains, muddy footprints, and lingering odors. When carpets are looking worse for wear, it’s time to call in professionals. But hiring just any carpet cleaning company is a recipe for disappointment and wasted money. You need to find a top-notch team that will get carpets looking and smelling like new again.

1. Look For Training Proof

Carpet cleaning crews come in your home and use special equipment and chemicals. You need to know they were taught right. Look for workers certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This means they know cleaning methods for all carpet materials and marks. Don’t just take the company’s word. Ask to see their certification proof.

Experience is Important Too

Don’t hire new carpet cleaning businesses. Search for reliable companies with 5-10+ years of industry experience. Signs of an experienced pro include:

  • Lots of happy customer reviews online
  • Photos showing before and after cleaning transformations
  • A professional website, company vehicles, and uniformed staff

2. Types of Cleaning Methods

Different carpet cleaning techniques exist. The main ones are:

MethodHow It WorksProsCons
Steam CleaningInjects hot water and solution, extracts dirt/debrisDeep cleaning, no residuesCarpets take day+ to dry, mold risk if not dried right
Dry CleaningBrushes in solution that absorbs dirtQuick 1-2 hour drying, no wet carpetsNot as deep cleaning, leaves some residues
ShampooingApplies and sucks up soapy solutionGreat for high-traffic areasSoapy residue left behind, slower drying


The best technique depends on your carpets, soil level, and drying needs. Ask what products they use. Look for pet-safe, eco-friendly options.

Special Stain Removal Services

Ask about treatments for tough stains and smells like pet messes, wine, blood. Good companies offer solutions for these. Mention any delicate wool or natural fiber carpets too.

3. Price: Don’t Go Too Cheap

Expect carpet cleaning service to cost $150-$300 on average. Price depends on:

  • Square footage and number of rooms
  • How bad the spots and dirt are
  • Any extra services needed like stain treatment
  • Type of carpet material
  • Location of your home

Get written quotes upfront or estimates from a few companies. Cheap cleaners may use poor equipment or harsh chemicals that ruin carpets. You get what you pay for.

4. Look For Great Service

Signs of high quality service include:

  • Quick, friendly responses to questions
  • Clear pricing with no hidden fees
  • Flexibility with scheduling times
  • Satisfaction assurances to re-clean if needed
  • On-time, tidy professionals

Good carpet cleaners keep you informed and make you feel good about hiring them.

Red Flags to Avoid

Potential warning signs of a bad company:

  • No website, email, or address listed
  • Lots of negative reviews online
  • Tricky “too good to be true” pricing
  • Rude or unprofessional staff
  • Unable to answer basic carpet cleaning questions

Legit companies have an online presence, positive reviews, clear pricing, and knowledgeable staff.

5. Check Their Credentials

Confirm a carpet cleaner’s legitimacy by:

  • Checking License & Insurance: Ask for proof they are licensed, bonded and insured.
  • Reading Online Reviews: Look for lots of positive customer reviews.
  • Asking About Background Checks: The best companies screen employees carefully.

Even though it’s simple work, they enter your home. Check they are legit and insured to avoid problems.

How to Choose the Best Carpet Cleaning Company

6. Clear Service Guarantees

Reputable companies back their work with clear warranties. Ask:

  • How long does it lasts
  • What is covered, respotting, retreat, full re-clean, etc.
  • Any limits or exclusions

Also ask about policies like cancellation fees, payment options, and what happens if they damage household items.

Protect Your Investment

After paying for cleaning, ask if the company offers:

  • Carpet protection sprays or coatings
  • Pre-treatments for high-traffic areas
  • Maintenance plans with discounted re-cleans

They can advise on proper home care too.

7. Consider Add-On Services

While getting carpets done, ask about bundling services like:

  • Upholstery cleaning for furniture/drapes
  • Hardwood floor cleaning and polishing
  • Tile and grout cleaning
  • Air duct cleaning

Companies often discount bundled cleaning services.

Look For Green Options

For eco-friendly cleaning, look for:

  • Plant-based, bio-enzymatic solutions
  • Milder, environmentally-preferred chemicals
  • Efficient truck-mounted equipment
  • Proper disposal of cleaning waste

Green certifications include Green Seal, EPA Safer Choice, and LEED.

8. Address Special Needs

Discuss any special circumstances upfront like:

  • Homes with elderly or young children
  • Residents with allergies or sensitivities
  • Historic homes or delicate carpet installations
  • Rental properties or moving situations

Experienced cleaners can accommodate unique requirements.

Proper Preparation Helps

Prepare for reputable carpet cleaners by:

  1. Removing fragile items and valuables
  2. Clearing furniture out of rooms if possible
  3. Putting sliders under heavy furniture
  4. Light surface vacuuming
  5. Flagging bad stained areas
  6. Covering wall hangings and mirrors

Proper prep helps cleaners work efficiently. Understand their full process too.

Plan For Drying Time

Most cleaning leaves carpets damp for 12-24 hours, so:

  • Clear rooms during that time
  • Stay off wet carpets
  • Open windows for airflow
  • Use fans or dehumidifiers

Don’t walk on damp carpets or problems like mold can happen.

How to Hire the Best Carpet Cleaning Company

In Summary

When hiring a professional carpet cleaner, look for proper certifications, solid experience/reputation, service guarantees, customised cleaning methods, fair pricing, great customer service, and prepare for their arrival.

Clean carpets are a significant investment, so you owe it to yourself to find a top-notch provider that delivers outstanding results. Plus, you keep your peace of mind knowing you made the best choice.