Terms of Use of Smart Carpet Cleaning Brisbane
Welcome to Smart Carpet Cleaning Brisbane. By accessing our website, requesting a quote, booking a service, or using our carpet cleaning services, you agree to the following Terms of Use. Please read these terms carefully before using our website or engaging our services.
Use of Our Website
The information provided on this website is for general information purposes only. While we aim to keep our website content accurate and up to date, we do not guarantee that all information is complete, current, or free from errors.
You agree to use this website only for lawful purposes. You must not use the website in any way that may damage, interrupt, or interfere with its normal operation, security, or accessibility.
Our Services
Smart Carpet Cleaning Brisbane provides carpet cleaning and related cleaning services for residential and commercial customers in Brisbane and surrounding areas.
When requesting or booking our services, you agree to provide accurate and complete information about your property, service requirements, access details, carpet condition, stains, odours, and any other information that may affect the service.
Quotes and Estimates
We may provide quotes or estimates based on the information you provide, the type of service required, the size of the area, carpet condition, access requirements, and other relevant factors.
Quotes may be subject to change if the actual job requirements differ from the information provided, if additional services are requested, or if extra work is required due to heavy soiling, stains, pet odours, difficult access, or other site conditions.
Bookings and Access
When booking a service, you must ensure that our team has safe and reasonable access to the property and the areas requiring cleaning.
You are responsible for removing fragile items, valuables, small furniture, personal belongings, and any obstacles that may prevent our team from completing the work safely and efficiently.
Payment Terms
Payment is due upon completion of the service unless otherwise agreed in writing before the job begins. We may accept payment by cash, bank transfer, card payment, or other agreed payment methods.
Any additional charges, if applicable, will be discussed before extra work proceeds.
Cancellations and Rescheduling
If you need to cancel or reschedule your booking, please provide as much notice as possible. We request at least 24 hours’ notice for cancellations or changes to appointments.
A cancellation fee or call-out fee may apply if a booking is cancelled at short notice, if our team cannot access the property, or if the service cannot proceed due to incorrect or incomplete information.
Service Results
We take reasonable care to deliver quality carpet cleaning results. However, final results may vary depending on carpet age, fibre type, wear and tear, pre-existing damage, previous cleaning attempts, staining, odours, dye issues, and general carpet condition.
Some stains, marks, odours, or discolouration may not be fully removable. We do not guarantee complete removal of all stains or restoration of carpets to an as-new condition.
Customer Responsibilities
Customers are responsible for advising us of any known carpet issues, delicate fibres, previous chemical treatments, water damage, loose carpet, weak seams, colour bleeding, pest activity, mould concerns, or other risks before work begins.
You should also ensure children and pets are kept away from the work area during and immediately after the cleaning process for safety reasons.
Liability
Smart Carpet Cleaning Brisbane takes reasonable precautions while providing services. However, we are not liable for damage, loss, or delay caused by factors outside our reasonable control.
This may include pre-existing carpet damage, weakened fibres, poor installation, hidden defects, unstable furniture, incorrect information provided by the customer, third-party interference, or unavoidable site conditions.
Website Content
The content on this website is provided for general guidance only. It should not be treated as professional advice specific to your property, carpet type, or cleaning requirements.
We may update, change, or remove website content at any time without notice.
Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. Smart Carpet Cleaning Brisbane is not responsible for the content, accuracy, privacy practices, or security of any third-party websites.
Intellectual Property
All website content, including text, images, graphics, layout, branding, and other materials, is owned by or licensed to Smart Carpet Cleaning Brisbane unless otherwise stated.
You must not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.
Privacy
Your use of our website and services may involve the collection of personal information. Please refer to our Privacy Policy for details about how we collect, use, store, and protect your information.
Changes to These Terms
We may update these Terms of Use from time to time to reflect changes in our services, website, business practices, or legal requirements. Any updates will be posted on this page.
Continued use of our website or services after changes are made means you accept the updated Terms of Use.
Governing Law
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes relating to this website or our services will be handled in accordance with the applicable laws and courts of Queensland.
Contact Us
If you have any questions about these Terms of Use, our website, or our services, please contact us using the details below.
Smart Carpet Cleaning Brisbane
Address: 4/88 Merivale St, South Brisbane QLD 4101
Email: info@smartcarpetcleaningbrisbane.com.au